Customized, Special, or Modified Products:
- Due to the nature and customization of these products, they are not returnable for any reason.
- Orders may be cancelled ONLY before production. If production as started, cancellations are not allowed. This could mean hardware, or special products/materials ordered for your customized product (clear side markers, paint, special halos, etc).
- There is a 10% cancellation fee on orders that are able to cancel.
Return Period:
- All items have a 14 day return policy from the delivery date.
- Items are not eligible for a return after 14 days have passed.
- There is a restocking fee of 10-20% on items returned in brand new, pristine, resellable and restockable conditions. This means that if you received your package the way you returned it, you would deem it as brand new and never been touched before.
Return Conditions:
- Any returns require original packaging box for return. If you do not have the original packaging box it is not eligible for return. For items that do not come with original BRAND packaging box (ie. Spyder Auto), you can return it with the original packaging material or another new one.
- Damaged products from shipment: Item cannot be installed or used and must remain brand new in the original packaging box. I will help you replace the item and exchange it only if it's brand new. Any items found to be tampered with, modified, or installed and showing shipping damages are voided for any types of returns.
- Buyer assumes all responsibility for return shipping purposes. Restocking fees may apply to items or returns that are non defective/damaged.
- Item condition: Must be brand new to be eligible for a return. Any item found to be used, installed, or tampered with is not eligible for any types of returns.
For returns, you must contact me so I can issue a RMA # to you and instructions on how to return. Please visit the contact page to send me a message for return.
WARRANTY:
- Customized Products (RGB Retrofitted) have ONLY warranty on RGB Bluetooth, RGB C Strip, or Demon Eyes Modules for up to 1 Year from the Order Date.
- Once a product is customized it does not retain the manufacturer warranty with the original brand (example Spyder Auto, Spec-D Tuning, etc).
- Please check warranty on each page of the item on the description.
- Warranty Shipping is Covered within 30 days of the Order Date. Anything beyond that period will be responsibility of the consumer. You may contact me for quotes on shipping labels for orders, returns, etc.